Privacy Policy

This policy explains what data RetainAI collects, why, and your choices. We act as a data processor for the customer data you connect from your store, and as a controller for your own account data.

Data we collect

• Account data: name, email, brand name, hashed password.
• Store data from Shopify: orders, products, and customer details (name, email, phone if provided, purchase history) needed to predict refills.
• Usage and delivery data: reminders sent, opens, clicks, and attributed reorders.
• Billing data: handled by Paddle; we do not store card numbers.

How we use it

• To predict reorder timing and send reminders you approve.
• To show you analytics and revenue attribution.
• To operate, secure and improve the service, and to contact you about your account.

We do not sell personal data.

Service providers

We use trusted providers to run RetainAI: Shopify (store connection), Supabase (database), Railway and Vercel (hosting), Resend (email), WhatsApp / Meta (messaging, where enabled) and Paddle (payments). They process data only to provide their service to us.

Retention and deletion

We keep data while your account is active. If you uninstall the app or ask us to delete your account, we delete your data within a reasonable period, except where the law requires us to keep it.

Your rights

You and your customers may request access, correction or deletion of personal data, and may opt out of messages at any time. Email us at hello@getretainai.com.

Security

Data is encrypted in transit, access to merchant data is authenticated, and each merchant can only see their own store’s data.

Changes

We will update this page when our practices change.